Terms of service

These terms govern your use of Lekkora’s website and software (the “Service”). By creating an account or using the Service, you agree to them. If you are agreeing on behalf of a business, you confirm you are authorised to do so.

1. Your account

You must give accurate information when you register, and keep it up to date. You are responsible for your login credentials and for everything done under your account, including by staff you invite as additional admins. Tell us promptly if you believe an account has been used without your permission.

2. Plans, trials and billing

The Service is offered on subscription plans. Each plan sets limits such as the number of inventory items, monthly orders and admin accounts, and which features are available. Current plans, prices and limits are shown on our pricing page.

New accounts may begin with a free trial. No payment details are required to start a trial, and nothing is charged during it. When the trial ends you choose a paid plan to continue; if you do not, access to the Service may be limited or suspended.

Paid plans are billed in advance, monthly or yearly, in Indian rupees. Prices may change, but we will give notice before a change affects a renewal. You can move between plans; changes take effect as described at the time you make them.

3. Your data and your customers’ data

You own the catalog, order, payment and customer records you enter into the Service. We process them to provide the Service to you, as set out in our privacy policy.

Much of what you store is personal data about your own customers — names, phone numbers, addresses and order histories. As between you and us, you decide what to collect and why, and you are responsible for having a lawful basis to collect it, for telling your customers how you use it, and for responding to their requests about it. We act on your instructions in handling it.

Plans that include imports and exports let you take your data with you at any time.

4. Your public storefront

Some plans let you publish a customer-facing catalog, optionally on your own domain. You are responsible for what you publish there, including product descriptions, images, prices, and any policies you display. You confirm you have the rights to the content and images you upload, and that what you publish is accurate and complies with applicable law.

We may remove content or suspend a storefront that appears unlawful, infringing, or in breach of these terms.

5. Acceptable use

You agree not to use the Service to break the law, to store or publish content you have no right to use, or to send unsolicited messages in breach of applicable rules. You agree not to attempt to disrupt the Service, probe or bypass its security, access another customer’s data, or reverse-engineer the software.

6. Availability and changes

We work to keep the Service available, but we do not promise it will be uninterrupted or error-free. We may need to suspend access for maintenance, and we will try to give notice where we reasonably can. Features may be added, changed or withdrawn as the product develops; we will give notice of significant changes.

7. Support

Support is provided by email and WhatsApp during business hours. We aim to respond promptly but do not guarantee a fixed response time unless separately agreed in writing.

8. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate an account that breaches these terms, that we are legally required to suspend, or where fees remain unpaid after notice.

After termination we will make your data available for export for a reasonable period before deletion. Tell us if you need it and have not been able to export it yourself.

9. Intellectual property

The Service, including its software, design and brand, remains ours. These terms give you a limited, non-exclusive, non-transferable right to use it while your subscription is active. Your content remains yours; you grant us only the permissions needed to host, display and back it up in order to run the Service.

10. Limitation of liability

The Service is provided on an “as is” basis. To the fullest extent permitted by law, we are not liable for indirect or consequential losses, including lost profits, lost bookings, or lost or corrupted data. Nothing in these terms limits liability that cannot be limited by law.

11. Governing law

These terms are governed by the laws of India, and the courts of Bengaluru, Karnataka have exclusive jurisdiction over any dispute, unless applicable law requires otherwise.

12. Changes to these terms

We may update these terms from time to time. Changes are posted on this page with a new date, and significant changes will be notified to account holders.

Contact us

Questions about these terms? Email hello@example.com.